Quota and Limits

Quota limits depend on the license agreement and plan.

Quota Limits

Reltio enforces quota limits on resource usage for a variety of reasons. For example, quotas protect the community of Reltio Platform users by preventing unforeseen spikes in usage.

Your Quota Limits vary by the license agreement and any pre-paid plans. If you expect a notable upcoming increase in usage, you can proactively request quota increases by reaching out to your Reltio customer success representative.

Table 1. Reltio Connected Cloud Quota Details
Item Definition Quota Limit Request Quota Increase
Reltio Connected Data Platform

The Reltio base Platform consisting of one Production, one Test, and one Development tenant.

Contains a Base tenant, and associated Quota Limits which may vary by License Agreement (See Base tenant)

N/A
Aggregate Consolidated Profile

A unique profile managed for the purpose of creating consolidating and “mastering” by bringing together attributes from multiple sources

Varies by limits and types stated in License Agreement. Subscription is limited to profiles for named Data Domain types (the “Permitted Domains”)

Additional fees for new unique profiles that exceed those previously stated in License Agreement, and/or new Data Domain types to be “mastered”

APIs

Any calls to the Reltio REST API, outside of calls made by the Reltio out-of-the-box User Interfaces (UI).

1,000,000 per day aggregated across all base platform tenants

Maximum processing up to 300 Operations per second (OPS)

API calls made in excess of the maximum per day included in the subscription, will be charged at an additional cost per day

Data Domain

A named domain type, for example: customer, product, organization. Industry specific examples include HCP or HCO for life sciences.

Varies by limits and types stated in License Agreement.

Additional fees are rates are applicable for additional data domains

Reltio Storage Unit (RSU)

Total combined primary and secondary storage used across production, test and development tenants which includes consolidated profiles, reference profiles, interactions, activity log and history data.

You find the number of RSUs that you have contracted for in your order form. You can track your RSU consumption for each tenant on Usage and Billing Metrics page in Console.

Note again that your RSU Quotas consumed is the total across all of your tenants.

Additional fees apply for extension to existing RSU quota limit (see Reltio Quotas).

Activity Log and History Data Retention Periods

Storage occupied by activity logs and history data consume your allocated Reltio Storage Units (RSUs). To support automatic reclamation of unused data, Reltio supports retention policies for tenant activity logs and history data. Activity log data is collected for all online user actions and API calls made on a tenant. History data contains versions of your entity profiles for each time the entity profile is changed within a tenant.

No matching or merging, merge tree/history, or potential match data is kept in the history dataset. It is only a snapshot of the entity profile. Enabling retention of entity history records will not impact matching and merging/unmerging operations.

The retention periods for activity log data and history data are configured per tenant. The same retention period will be used for activity log and history data for a given tenant. This configuration is managed by Reltio.

Table 2. Retention Period Details
Environment Type Activity Log Retention Period History Data Retention Period
Development 1 month 1 month
Test 3 months 3 months
Production 1 to 7 years based on industry type (see table below) 1 to 7 years based on industry type (see table below)

You can request custom production retention periods outside of the default values to meet your specific business needs or obligations. Changes to retention periods (up or down) will incur additional costs. In such cases, you should reach out to your customer success representative for process and pricing.

The following is the retention period per industry as used by activity log and history data lifecycle management.

Table 3. Retention Period Details per Industry
Industry* Retention Period (Years)
Consulting and Business Services 1
Consumer Packaged Goods 1
Energy 1
Finance and Insurance 6
Healthcare 7
High Tech 1
Life Sciences 7
Logistics and Transportation 1
Manufacturing 1
Media and Communications 1
Retail 1
Travel and Entertainment 1
Oil and Gas 7
The default retention period for any industry not listed above is One year.
Note: It is recommended to always specify the time period filter when searching/exporting activity log and history data. This approach will help reduce your general quota consumption.

By default, activity log searches return data for the last four months. If you wish to search beyond the default period of four months, specify the appropriate date/time range.

The table above specifies retention periods for the activity log. Beyond the retention period, all the data is purged. No results are returned for any searches beyond the retention period.

Reltio enforces a monthly quota of 1 TB on queries done on activity log data. To minimize the size of your query and stay within the specified limits, use the appropriate date/time range. The quota is based on the volume of data retrieved from the storage to evaluate queries, and not on the data returned from queries. Queries that exceed this limit are not processed.

Activity Log Notification Alert

Email notification alerts are sent when you are about to reach your activity log quota limit.
  • By default, these notifications are sent to the Customer Success Manager. You can reach out to the Support Team with a request to change the ownership of these alerts.
  • Notifications can be sent to an individual or a group email list.
  • Notifications are generated in the following instances:
    • When 75% of your quota limit is reached
    • Every day after 75% of your quota limit is reached
Notification thresholds are configurable. Reach out to Reltio Support to change these thresholds.