Troubleshooting Guide for Direct and Batch (D&B) Connector

The troubleshooting guide provides solution for various issues that you may encounter while using the D&B connector.

This topic provides troubleshooting information about D&B Connector and helps you to detect issues and and rectify them:

Error: Tenant is not registered

Resolution:

Use the Status endpoint to make sure whether your tenant is registered in the DnB connector.

For more information, contact Reltio Support.
Note: By default, the connector refresh interval is 10 minutes.

This error explains the number of values with different crosswalks. The modification of a survivorship strategy impacts the multiple values with different crosswalks.

Error: 3 Matches Found

Resolution

In the Potential Match screen, no potential match is displayed. Also, the number of matches can be arbitrary.

  • Make sure whether the DTSS subscription exists.
  • In the Data Tenant (DT), make sure that the streaming is enabled. Enable the streaming if it is not enabled already.
    • streamingEnabled: true
    • streamingAPIEnabled: true
  • In the DTSS subscription, make sure whether the parameter hiddenDt is not set to true. When hiddenDT is set to true, it hides DT from the UI and disables sending match requests to DTSS from the user interface.

Error: REL0001: Reltio API error: 403, Access is denied

From the service user account, the connector executes all Reltio operations. The error which is displayed indicates that the service user account has no access to the Data Tenant. By default, the service user account must have admin access to all the tenants, but this privilege does not include metadata security.

Resolution

  • Make sure whether the service account user dnb.connector (dnb.connector.hipaa on HIPAA) has access to your tenant.
  • Make sure whether the metadata security is active on your tenant. If it is active, then you can solve the access problems in the following ways:
    1. Grant ROLE_TENANT_ADMIN_tenant_name to the service user.
    2. Add the service user to the corresponding role that has access to the required metadata.

Error: 1 Match Found

Ensure whether the match has confidence code (CC) as 9 or 10. Also, ensure if it is not automatically merged to the Customer Tenant (CT) and is still in the Potential Matches view.

Resolution:

  • Make sure whether the DTSS subscription exists.
  • In the DT, make sure whether streaming is enabled . If not, enable streaming.
    • streamingEnabled: true
    • streamingAPIEnabled: true
  • By default, the connector sets the auto-merge flag, only if the single entity in the response has CC 9 or CC 10.
  • The Connector sets the auto-merge flag, only for the entities that are displayed with the status as Active.

Buttons do not work and there is an unknown failure or you do not have permissions

Resolution:

  • Logging details in LogDNA will be available in the dnb-connector-prod project. There is a separate stackdriver for HIPAA .
  • Ensure that the user has a ROLE_DNB_CONNECTOR role.

Error: Address not found or Address is incomplete

Click Get match. The error message is displayed.

Ensure if the Address Type and primary flags are set or they have no ISO3166-2. Also, ensure if the Reltio entity does not include the appropriate address.

Resolution:

  • Ensure that an address exists for the record which you are trying to enrich.
  • Make sure whether your L3 configuration and mappings are compatible. L3 describes the address as a reference. The mappings in the DnB connector also expect addresses as reference. Also, the DNB connector expect addresses as a nested attribute.

Error: DnB API (Invalid Territory provided in the request)

On DnB Direct+ API, click Get Match.

The error is displayed. The name of the locally governed area that forms the part of a centrally governed nation to identify where the address is located.
Note: As per the guiding principle, the geographic area may exist (theoretically) as a separate nation. For the U.S. this is a state. Whereas, in the UK this is one of the Home Nations. If it is a country (US or CA), the region must be of two characters. For other countries, it can be up to 64 characters.

Example: Reltio source attribute staff:

"StateProvince": [
                        {
                            "type": "configuration/entityTypes/Location/attributes/StateProvince",
                            "ov": true,
                            "value": "California",
                            "lookupCode": "CA",
                            "lookupRawValue": "CA"
                        }
                    ]

Resolution:

  • The StateProvince attribute value must be of two characters for US/CA in your L3 configuration.
  • Update the mapping to use lookupCode instead of the value.

Error: Family tree size is too long, please contact the engineering team

The get family tree on Direct 2.0 displays this error.

Resolution:

To know more information, contact Reltio Support.

In Direct 2.0 mapping the nested level is limited and this error indicates the hierarchy of entities is too deep. You can try this request once again after you get a solution.

When you do not have auto-merge even for potential matches with confidence code (CC) as 9 or 10

Resolution:

Ensure whether your auto-merge conditions are met. Check the following conditions:

  • The potential match entity status is Active.
  • The potential match entity with confidence codes 9 and 10 is single.

DTSS service provides the Auto-merge and potential matches feature. Ensure you have correctly configured DTSS service and correct subscription (For example in app-account360 repository):

  1. Streaming enabled in the physical config for DT and for CT.
     
            "streamingConfig": {
            "streamingEnabled": true,
            "streamingAPIEnabled": true
      
  2. REALTIME subscription for DT and for CT.
     "dtSyncType": "REALTIME",
                "ctSyncType": "REALTIME",
  3. The DTSS adds a non-empty messaging destination for DT and CT, if the two previous conditions are satisfied.
    Note: You cannot add the non-empty messaging destination for DT and CT manually.
  "messaging": {
            "destinations": [
                {
                    "type": "queue|topic",
                    "provider": "default",
                    "name": "<clusterName>-_-<tenantName>-_-dtss-_-<hash>",
                    "dtssQueue": true,
                    "enabled": true,
                    "format": "JSON"
                }
            ]
        }

Error: Not a Match button is not working for DT potential matches

Resolution:

Check the security section of the DTSS subscription. Access array must have READ and UPDATE permissions as shown as below:
"security": {
      "metadataAndDataSecurity": {
        "enabled": true,
        "permissionConfig": [
          {
            "uri": "configuration/entityTypes/Organization",
            "permissions": [
              {
                "role": "ROLE_DNB_CONNECTOR",
                "filter": "equals(attributes.DtssCustomerTenantId, '<customerTenantName>')",
                "access": [
                  "READ",
                  "UPDATE"
                ]
              }
            ]
          }
        ]
      }
    }

Error: No match found for input criteria

The Direct+ batch returns this error even when the on-demand works for you. It updates the entity with a new DUNS number when your current DUNS is obsolete.

Resolution:

There is a separate match or enrichment request. There are different APIs. The second batch in DnB Direct+ API is part of the Identify API which indicates that the DnB will start matching and extracting the details when it is able to find the best candidate.

The DnB specific is matched by obsolete DUNS and is not able to find any candidates. The enrichment will return the new DUNS number with details. This is confusing when you work in (on-demand) enrichment. Also, the batch returns Nothing found error.

For example, DUNS number is 001905269:

The DnB Direct+ match creates the request without a DUNS number.

Result

{
    "transactionDetail": {
        "transactionID": "rrt-097c1ff912c8673f5-a-eu-18254-9942024-6",
        "transactionTimestamp": "2020-10-07T03:31:36.827Z",
        "inLanguage": "en-US",
        "serviceVersion": "1"
    },
    "inquiryDetail": {
        "inLanguage": "auto",
        "name": "Runway Liquidation, LLC",
        "address": {
            "countryISOAlpha2Code": "US",
            "streetAddressLine": {
                "line1": "2761 Fruitland Ave Los Angeles"
            }
        },
        "candidateMaximumQuantity": 5,
        "confidenceLowerLevelThresholdValue": 7,
        "isCleanseAndStandardizeInformationRequired": true
    },
    "candidatesMatchedQuantity": 1,
    "matchDataCriteria": "Name and Address Lookup",
    "matchCandidates": [
        {
            "displaySequence": 1,
            "organization": {
                "duns": "609693874",
                "websiteAddress": [],
                "dunsControlStatus": {
                    "operatingStatus": {
                        "description": "Active",
                        "dnbCode": 9074
                    },
                    "isMailUndeliverable": false
                },
                "primaryName": "RUNWAY LIQUIDATION, LLC",
                "tradeStyleNames": [],
                "telephone": [
                    {
                        "telephoneNumber": "3235892224",
                        "isUnreachable": false
                    }
                ],
                "primaryAddress": {
                    "addressCountry": {
                        "isoAlpha2Code": "US",
                        "name": "United States"
                    },
                    "addressLocality": {
                        "name": "VERNON"
                    },
                    "addressRegion": {
                        "name": null,
                        "abbreviatedName": "CA"
                    },
                    "postalCode": "90058",
                    "postalCodeExtension": "3607",
                    "streetAddress": {
                        "line1": "2761 FRUITLAND AVE",
                        "line2": null
                    }
                },
                "mailingAddress": {
                    "addressCountry": {
                        "isoAlpha2Code": "US",
                        "name": "United States"
                    },
                    "addressLocality": {
                        "name": "LOS ANGELES"
                    },
                    "addressRegion": {
                        "name": null,
                        "abbreviatedName": "CA"
                    },
                    "postalCode": "90058",
                    "postalCodeExtension": null,
                    "streetAddress": {
                        "line1": "PO BOX 58345",
                        "line2": null
                    }
                },
                "registrationNumbers": [],
                "mostSeniorPrincipals": [
                    {
                        "fullName": "MAX  AZRIA"
                    }
                ],
                "isStandalone": false,
                "corporateLinkage": {
                    "familytreeRolesPlayed": [
                        {
                            "description": "Parent/Headquarters",
                            "dnbCode": 9141
                        }
                    ]
                }
            },
            "matchQualityInformation": {
                "confidenceCode": 7,
                "matchGrade": "AAFZZZZZFZF",
                "matchGradeComponentsCount": 11,
                "matchGradeComponents": [
                    {
                        "componentType": "Name",
                        "componentRating": "A"
                    },
                    {
                        "componentType": "Street Number",
                        "componentRating": "A"
                    },
                    {
                        "componentType": "Street Name",
                        "componentRating": "F"
                    },
                    {
                        "componentType": "City",
                        "componentRating": "Z"
                    },
                    {
                        "componentType": "State",
                        "componentRating": "Z"
                    },
                    {
                        "componentType": "PO Box",
                        "componentRating": "Z"
                    },
                    {
                        "componentType": "Phone",
                        "componentRating": "Z"
                    },
                    {
                        "componentType": "Postal Code",
                        "componentRating": "Z"
                    },
                    {
                        "componentType": "Density",
                        "componentRating": "F"
                    },
                    {
                        "componentType": "Uniqueness",
                        "componentRating": "Z"
                    },
                    {
                        "componentType": "Sic",
                        "componentRating": "F"
                    }
                ],
                "matchDataProfile": "0000009999969999000000989998",
                "matchDataProfileComponentsCount": 14,
                "matchDataProfileComponents": [
                    {
                        "componentType": "Name",
                        "componentValue": "00"
                    },
                    {
                        "componentType": "Street Number",
                        "componentValue": "00"
                    },
                    {
                        "componentType": "Street Name",
                        "componentValue": "00"
                    },
                    {
                        "componentType": "City",
                        "componentValue": "99"
                    },
                    {
                        "componentType": "State",
                        "componentValue": "99"
                    },
                    {
                        "componentType": "PO Box",
                        "componentValue": "96"
                    },
                    {
                        "componentType": "Phone",
                        "componentValue": "99"
                    },
                    {
                        "componentType": "Postal Code",
                        "componentValue": "99"
                    },
                    {
                        "componentType": "DUNS",
                        "componentValue": "00"
                    },
                    {
                        "componentType": "SIC",
                        "componentValue": "00"
                    },
                    {
                        "componentType": "Density",
                        "componentValue": "00"
                    },
                    {
                        "componentType": "Uniqueness",
                        "componentValue": "98"
                    },
                    {
                        "componentType": "National ID",
                        "componentValue": "99"
                    },
                    {
                        "componentType": "URL",
                        "componentValue": "98"
                    }
                ],
                "nameMatchScore": 100.0
            }
        }
    ],
    "cleanseAndStandardizeInformation": {
        "standardizedName": "RUNWAY LIQUIDATION, LLC",
        "standardizedAddress": {
            "addressCountry": {
                "isoAlpha2Code": "US",
                "name": "UNITED STATES"
            },
            "addressLocality": {
                "name": "@"
            },
            "addressRegion": {},
            "addressCounty": {},
            "postalCode": "00000",
            "postalCodeExtension": null,
            "streetAddress": {
                "line1": "2761 Fruitland Ave Los Angeles",
                "line2": null
            },
            "deliveryPointValidationStatus": "No DPV Address",
            "deliveryPointValidationCMRAValue": "No DPV Address",
            "isInexactAddress": false,
            "addressType": "Unknown"
        }
    }
}
The same request with DUNS number in parameters:
https://plus.dnb.com/v1/match/cleanseMatch?inLanguage=auto&name=Runway Liquidation, LLC&streetAddressLine1=2761 Fruitland Ave Los Angeles&countryISOAlpha2Code=US&candidateMaximumQuantity=5&confidenceLowerLevelThresholdValue=7&isCleanseAndStandardizeInformationRequired=true&duns=001905269

The result displays nothing found error. See the match data criteria as follows:

{
    "transactionDetail": {
        "transactionID": "rrt-097c1ff912c8673f5-a-eu-18254-9942462-30",
        "transactionTimestamp": "2020-10-07T03:34:05.293Z",
        "inLanguage": "en-US",
        "serviceVersion": "v1"
    },
    "error": {
        "errorCode": "20505",
        "errorMessage": "No Match found for the given input criteria"
    },
    "inquiryDetail": {
        "inLanguage": "auto",
        "duns": "001905269",
        "name": "Runway Liquidation, LLC",
        "address": {
            "countryISOAlpha2Code": "US",
            "streetAddressLine": {
                "line1": "2761 Fruitland Ave Los Angeles"
            }
        },
        "candidateMaximumQuantity": 5,
        "confidenceLowerLevelThresholdValue": 7,
        "isCleanseAndStandardizeInformationRequired": true
    },
    "candidatesMatchedQuantity": 0,
    "matchDataCriteria": "DUNS Number Lookup",
    "matchCandidates": [],
    "cleanseAndStandardizeInformation": {}
}
DnB enrichment request provides the result as follows:
https://plus.dnb.com/v1/data/duns/001905269?productId=cmpelf&versionId=v1

Result (with the new DUNS)

{
    "transactionDetail": {
        "transactionID": "rrt-0daa1ee1e57942d41-b-eu-17975-10249904-51_1571",
        "transactionTimestamp": "2020-10-07T03:19:28.073Z",
        "inLanguage": "en-US",
        "productID": "cmpelf",
        "productVersion": "1"
    },
    "inquiryDetail": {
        "productVersion": "v1",
        "productID": "cmpelf",
        "duns": "609693874"
    },
    "organization": {
        "duns": "609693874",
        "dunsControlStatus": {
            "operatingStatus": {
                "description": "Active",
                "dnbCode": 9074
            },
            "isMarketable": true,
            "isMailUndeliverable": false,
            "isTelephoneDisconnected": false,
            "isDelisted": false,
            "subjectHandlingDetails": [],
            "fullReportDate": "2018-11-03"
        },
        "primaryName": "Runway Liquidation, LLC",
        "summary": [
            {
                "text": "<p>\n   Its name may come from Parisian slang (\n   <em>\n    bon chic, bon genre\n   </em>\n   , meaning \"good style, good attitude\"), but fashion firm BCBG Max Azria Group is rooted in America. French designer Max Azria started BCBG in Los Angeles, making his name with the novel baby-doll dress, and now creates clothing collections and accessories for women and men under more than 20 brands, including BCBGMAXAZRIA, Max Azria, Herve Leger, and BCBGeneration. His apparel and accessories are sold in more than 570 BCBG boutiques the US and some 45 other countries worldwide. The brand is also carried by specialty stores and major department stores. The company filed for Chapter 11 bankruptcy protection in early 2017.\n  </p>\n  ",
                "textType": {
                    "description": "Short Company Profile",
                    "dnbCode": 32456
                }
            },
            {
                "text": "<p><strong>Company Background</strong></p>\n  <p>\n   In recent years BCBG Max Azria looked to extend its reach to different price points to capture a broader slice of the market. To that end, the fashion firm in 2009 teamed up with Hannah Montana star Miley Cyrus to create the Miley Cyrus &amp; Max Azria collection (aka Miley &amp; Max), which features tops, bottoms, rompers, and dresses -- all for less than $20 apiece. The line, which was sold exclusively through Wal-Mart, was a disappointment and the company discontinued it.\n  </p>\n  <p>\n   The company was founded in 1989.\n  </p>\n ",
                "textType": {
                    "description": "Company Historical Background",
                    "dnbCode": 32457
                }
            },
            {
                "text": "<p><strong>Strategy</strong></p>\n  <p>\n   In 2015 the company opened store in India. The location focuses on featuring dresses, sportswear and a lot of tops. In 2013 the fashion chain opened stores in Indonesia and Mexico.\n  </p>\n  <p>\n   Extending its reach to new apparel categories, its BCBGeneration line launched an intimates collection for fall 2013 and a swimwear collection to be sold in department stores worldwide and through BCBGeneration stores. The launches follow the signing of a new licensing agreement between the company and Trimera Group, its licensee for swimwear.\n  </p>\n  ",
                "textType": {
                    "description": "Strategy Summary",
                    "dnbCode": 32469
                }
            },
            {
                "text": "<p><strong>Sales and Marketing</strong></p>\n  <p>\n   The company sells its products via retail stores and online and ships to 100 countries through its partnership with <company id=\"163184\">BorderFree</company> (a third-party global service provider).\n  </p>\n  ",
                "textType": {
                    "description": "Sales and Marketing Summary",
                    "dnbCode": 32468
                }
            },
            {
                "text": "<p><strong>Geographic Reach</strong></p>\n  <p>\n   The California-based company sells its ready-to-wear apparel in more than 175 BCBG Max Azria boutiques across the US. It also has a retail presence in about 45 other countries, including Canada, Russia, Chile, China, Japan, Venezuela, and other countries in Europe, the Middle East, Russia, and South America. It has 570 retail boutiques worldwide.\n  </p>\n  ",
                "textType": {
                    "description": "Geographic Reach",
                    "dnbCode": 32464
                }
            },
            {
                "text": "<p><strong>Bankruptcy</strong></p>\n  <p>\n   BCBG Max Azria filed for Chapter 11 bankruptcy protection in the first quarter of 2017. The company is seeking new sources of capital and is restructuring its business, including closing some 120 locations. It will close stores in Canada and plans to consolidate locations in Japan and Europe. After completing its restructuring, expected in the third quarter of 2017, the company intends to be in a better position to invest in expanding its online retail presence to reach and attract more customers.\n  </p>\n  ",
                "textType": {
                    "description": "Bankruptcy Summary",
                    "dnbCode": 32458
                }
            },
            {
                "text": "<p><strong>Change in Company Type</strong></p>\n  <p>\n   BCBG Max Azria Group in 2013 was reported to be exploring a sale that could fetch as much as $1 billion. The company retained <company id=\"123521\">Blackstone Group</company> to advise it on its debt restructuring. (The company's rapid expansion has saddled it with some $685 million in debt, amid falling sales.) The fashion house has been under financial pressure since the 2008 financial crisis. Financial Services firm Guggenheim Partners holds about $475 million of the company's approximately $685 million in debt and in mid-2013 was seeking wrest control of the company from Azria.\n  </p>\n  ",
                "textType": {
                    "description": "Change in Company Type",
                    "dnbCode": 32459
                }
            }
        ],
        "tradeStyleNames": [],
        "formerPrimaryNames": [
            {
                "name": "BCBG Max Azria Group, LLC",
                "startDate": null,
                "endDate": null
            }
        ],
        "defaultCurrency": "USD",
        "websiteAddress": [
            {
                "url": "www.bcbg.com",
                "domainName": "bcbg.com"
            }
        ],
        "telephone": [
            {
                "telephoneNumber": "3235892224",
                "isdCode": "1",
                "isUnreachable": false
            }
        ],
        "fax": [],
        "primaryAddress": {
            "language": {},
            "addressCountry": {
                "name": "United States",
                "isoAlpha2Code": "US",
                "fipsCode": "US"
            },
            "continentalRegion": {
                "name": "North America"
            },
            "addressLocality": {
                "name": "Vernon"
            },
            "minorTownName": null,
            "addressRegion": {
                "name": "California",
                "abbreviatedName": "CA",
                "fipsCode": "06"
            },
            "addressCounty": {
                "name": "Los Angeles",
                "fipsCode": "037"
            },
            "postalCode": "90058-3607",
            "postalCodePosition": {},
            "streetNumber": null,
            "streetName": null,
            "streetAddress": {
                "line1": "2761 Fruitland Ave",
                "line2": null
            },
            "postOfficeBox": {},
            "latitude": 33.996407,
            "longitude": -118.220407,
            "geographicalPrecision": {
                "description": "Street Address Centroid",
                "dnbCode": 30257
            },
            "isRegisteredAddress": false,
            "isResidentialAddress": null,
            "statisticalArea": {
                "cbsaName": "Los Angeles-Long Beach-Anaheim CA",
                "cbsaCode": "31080",
                "economicAreaOfInfluenceCode": "097",
                "populationRank": {
                    "rankNumber": "9",
                    "rankDnBCode": 10961,
                    "rankDescription": "500,000 +"
                }
            },
            "locationOwnership": {
                "description": "Leases",
                "dnbCode": 1130
            },
            "premisesArea": {
                "measurement": 500000.0,
                "unitDescription": "Square Foot",
                "unitDnBCode": 3848,
                "reliabilityDescription": "Actual",
                "reliabilityDnBCode": 9092
            },
            "isManufacturingLocation": true,
            "congressionalDistricts": [
                {
                    "district": "40"
                }
            ]
        },
        "registeredAddress": {},
        "mailingAddress": {},
        "stockExchanges": [],
        "thirdPartyAssessment": [],
        "registrationNumbers": [
            {
                "registrationNumber": "95-4255942",
                "typeDescription": "Federal Taxpayer Identification Number (US)",
                "typeDnBCode": 6863
            }
        ],
        "industryCodes": [
            {
                "code": "448120",
                "description": "Women's Clothing Stores",
                "typeDescription": "North American Industry Classification System 2017",
                "typeDnBCode": 30832,
                "priority": 2
            },
            {
                "code": "23350000",
                "description": "Women's, junior's, and misses' dresses",
                "typeDescription": "D&B Standard Industry Code",
                "typeDnBCode": 3599,
                "priority": 3
            },
            {
                "code": "424330",
                "description": "Women's, Children's, and Infants' Clothing and Accessories Merchant Wholesalers",
                "typeDescription": "North American Industry Classification System 2017",
                "typeDnBCode": 30832,
                "priority": 1
            },
            {
                "code": "5621",
                "description": "Ret women's clothing",
                "typeDescription": "US Standard Industry Code 1987 - 4 digit",
                "typeDnBCode": 399,
                "priority": 2
            },
            {
                "code": "56210000",
                "description": "Women's clothing stores",
                "typeDescription": "D&B Standard Industry Code",
                "typeDnBCode": 3599,
                "priority": 2
            },
            {
                "code": "1800",
                "description": "Wholesale Sector",
                "typeDescription": "D&B Hoovers Industry Code",
                "typeDnBCode": 25838,
                "priority": 1
            },
            {
                "code": "5137",
                "description": "Whol women's/child's clothing",
                "typeDescription": "US Standard Industry Code 1987 - 4 digit",
                "typeDnBCode": 399,
                "priority": 1
            },
            {
                "code": "51370000",
                "description": "Women's and children's clothing",
                "typeDescription": "D&B Standard Industry Code",
                "typeDnBCode": 3599,
                "priority": 1
            },
            {
                "code": "315240",
                "description": "Women’s, Girls’, and Infants’ Cut and Sew Apparel Manufacturing",
                "typeDescription": "North American Industry Classification System 2017",
                "typeDnBCode": 30832,
                "priority": 3
            },
            {
                "code": "F",
                "description": "Wholesale Trade",
                "typeDescription": "D&B Standard Major Industry Code",
                "typeDnBCode": 24657,
                "priority": 1
            },
            {
                "code": "4642",
                "description": "Wholesale of clothing and footwear",
                "typeDescription": "NACE Revision 2",
                "typeDnBCode": 29104,
                "priority": 1
            },
            {
                "code": "2335",
                "description": "Mfg women's/misses' dresses",
                "typeDescription": "US Standard Industry Code 1987 - 4 digit",
                "typeDnBCode": 399,
                "priority": 3
            }
        ],
        "activities": [
            {
                "description": "Whol women's/child's clothing, Ret women's clothing, Mfg women's/misses' dresses",
                "language": {
                    "description": null,
                    "dnbCode": 331
                }
            }
        ],
        "startDate": "1989",
        "incorporatedDate": null,
        "businessEntityType": {
            "description": "Corporation",
            "dnbCode": 451
        },
        "legalForm": {
            "registrationLocation": {
                "addressRegion": "DE"
            }
        },
        "controlOwnershipDate": "1989",
        "controlOwnershipType": {},
        "operations": [
            {
                "description": "Wholesales women's, children's and infants' clothing or accessories.  Retails women's clothing.  Manufactures women's, misses' or juniors' dresses."
            }
        ],
        "isAgent": null,
        "isImporter": true,
        "isExporter": true,
        "numberOfEmployees": [
            {
                "value": 2706,
                "minimumValue": null,
                "maximumValue": null,
                "employeeFiguresDate": null,
                "informationScopeDescription": "Consolidated",
                "informationScopeDnBCode": 9067,
                "reliabilityDescription": "Modelled",
                "reliabilityDnBCode": 9094,
                "employeeCategories": [],
                "trend": []
            }
        ],
        "numberOfEmployeesHistory": [],
        "financials": [
            {
                "financialStatementToDate": "2018-11-03",
                "financialStatementDuration": null,
                "informationScopeDescription": null,
                "informationScopeDnBCode": null,
                "reliabilityDescription": "Modelled",
                "reliabilityDnBCode": 9094,
                "unitCode": "Single Units",
                "accountantName": null,
                "yearlyRevenue": [
                    {
                        "value": 5.03526051E8,
                        "currency": "USD",
                        "trend": []
                    }
                ],
                "netProfitLoss": [],
                "netWorth": []
            }
        ],
        "thirdPartyFinancials": {},
        "banks": [],
        "mostSeniorPrincipals": [
            {
                "givenName": "Max",
                "middleName": null,
                "familyName": "Azria",
                "fullName": "Max Azria",
                "namePrefix": null,
                "nameSuffix": null,
                "identificationNumber": null,
                "gender": {},
                "jobTitles": [
                    {
                        "title": "Member"
                    }
                ],
                "positions": [],
                "managementResponsibilities": [
                    {
                        "description": "Member",
                        "mrcCode": "XZA1"
                    }
                ]
            }
        ],
        "currentPrincipals": [
            {
                "givenName": "MARTINE",
                "middleName": null,
                "familyName": "MELLOUL",
                "fullName": "MARTINE MELLOUL",
                "namePrefix": null,
                "nameSuffix": null,
                "identificationNumber": null,
                "gender": {},
                "jobTitles": [
                    {
                        "title": "Member"
                    },
                    {
                        "title": "Executive Vice President"
                    }
                ],
                "positions": [],
                "managementResponsibilities": [
                    {
                        "description": "Member",
                        "mrcCode": "XZA1"
                    },
                    {
                        "description": "Executive Vice-President",
                        "mrcCode": "A5D4"
                    }
                ]
            },
            {
                "givenName": "BRIAN",
                "middleName": null,
                "familyName": "FLEMING",
                "fullName": "BRIAN FLEMING",
                "namePrefix": null,
                "nameSuffix": null,
                "gender": {},
                "jobTitles": [
                    {
                        "title": "Member"
                    },
                    {
                        "title": "Secretary"
                    },
                    {
                        "title": "Treasurer"
                    },
                    {
                        "title": "Chief Financial Officer"
                    }
                ],
                "managementResponsibilities": [
                    {
                        "description": "Member",
                        "mrcCode": "XZA1"
                    },
                    {
                        "description": "Secretary",
                        "mrcCode": "A1B2"
                    },
                    {
                        "description": "Treasurer",
                        "mrcCode": "A1B0"
                    },
                    {
                        "description": "Chief Financial Officer",
                        "mrcCode": "A1A9"
                    }
                ]
            },
            {
                "givenName": "BERND",
                "middleName": null,
                "familyName": "KROEBER",
                "fullName": "BERND KROEBER",
                "namePrefix": null,
                "nameSuffix": null,
                "gender": {},
                "jobTitles": [
                    {
                        "title": "Member"
                    },
                    {
                        "title": "Executive Vice President"
                    }
                ],
                "managementResponsibilities": [
                    {
                        "description": "Member",
                        "mrcCode": "XZA1"
                    },
                    {
                        "description": "Executive Vice-President",
                        "mrcCode": "A5D4"
                    }
                ]
            }
        ],
        "socioEconomicInformation": {},
        "isStandalone": false,
        "corporateLinkage": {
            "familytreeRolesPlayed": [
                {
                    "description": "Subsidiary",
                    "dnbCode": 9159
                },
                {
                    "description": "Parent/Headquarters",
                    "dnbCode": 9141
                }
            ],
            "hierarchyLevel": 2,
            "globalUltimateFamilyTreeMembersCount": 683,
            "globalUltimate": {
                "duns": "080155826",
                "primaryName": "Marquee Brands LLC",
                "primaryAddress": {
                    "addressCountry": {
                        "name": "United States",
                        "isoAlpha2Code": "US",
                        "fipsCode": "US"
                    },
                    "continentalRegion": {
                        "name": "North America"
                    },
                    "addressLocality": {
                        "name": "New York"
                    },
                    "addressRegion": {
                        "name": "New York",
                        "abbreviatedName": "NY"
                    },
                    "addressCounty": {},
                    "postalCode": "10019-3914",
                    "streetAddress": {
                        "line1": "50 W 57TH St",
                        "line2": null
                    }
                }
            },
            "domesticUltimate": {
                "duns": "080155826",
                "primaryName": "Marquee Brands LLC",
                "primaryAddress": {
                    "addressCountry": {
                        "name": "United States",
                        "isoAlpha2Code": "US",
                        "fipsCode": "US"
                    },
                    "continentalRegion": {
                        "name": "North America"
                    },
                    "addressLocality": {
                        "name": "New York"
                    },
                    "addressRegion": {
                        "name": "New York",
                        "abbreviatedName": "NY"
                    },
                    "addressCounty": {},
                    "postalCode": "10019-3914",
                    "streetAddress": {
                        "line1": "50 W 57TH St",
                        "line2": null
                    }
                }
            },
            "parent": {
                "duns": "080155826",
                "primaryName": "Marquee Brands LLC",
                "primaryAddress": {
                    "addressCountry": {
                        "name": "United States",
                        "isoAlpha2Code": "US",
                        "fipsCode": "US"
                    },
                    "continentalRegion": {
                        "name": "North America"
                    },
                    "addressLocality": {
                        "name": "New York"
                    },
                    "addressRegion": {
                        "name": "New York",
                        "abbreviatedName": "NY"
                    },
                    "addressCounty": {},
                    "postalCode": "10019-3914",
                    "streetAddress": {
                        "line1": "50 W 57TH St",
                        "line2": null
                    }
                }
            },
            "headQuarter": {}
        },
        "competitors": [
            {
                "duns": "432078058",
                "primaryName": "PRADA SPA",
                "individualEmployeeCount": 4435,
                "salesRevenue": 2.016749705E9,
                "issuedShareCapitalAmount": 10301.293
            },
            {
                "duns": "007727639",
                "primaryName": "Donna Karan International Inc.",
                "individualEmployeeCount": 1300,
                "salesRevenue": 3.37530761E8,
                "issuedShareCapitalAmount": null
            },
            {
                "duns": "005861955",
                "primaryName": "Premier Brands Group Holdings LLC",
                "individualEmployeeCount": 4350,
                "salesRevenue": 1.540279209E9,
                "issuedShareCapitalAmount": null
            }
        ],
        "franchiseOperationType": {},
        "capitalDetails": [],
        "dnbAssessment": {
            "marketingRiskClass": {},
            "historyRating": {
                "description": "Business",
                "dnbCode": 9081
            },
            "marketingSegmentationCluster": 16
        }
    }
}

Error: Batch or Batch+: MAP0012: first tag must be start array

This error indicates that the connector is unable to parse the export file. Export file must be in JSON format and the first tag must be an open array tag. The reason for such an issue is unsupported by the connector compression. In the export status, check for attribute file compression. The connector process exports files with the ZIP extension; files with GZIP can not be processed.

Resolution:

Set the default compression algorithm in the tenant physical configuration to ZIP.

Error: Many errors in "log: 4,too_many_connections,Too many simultaneous connections (max=5)"

This error is related to a tenant’s physical configuration. The connector uses a lot of connections requests in parallel because of no batch request for Reltio API call connections. This request can reach a tenant’s limit.

Resolution:

Update a tenant’s physical configuration where the numbers can be different:

"requestGroups": [
        {
            "pattern": "/api/.*/entities/.*/_hops|/api/.*/entities/.*/_tree",
            "maxRequestsPerCluster": 5,
            "primary": {
                "priorityThrottlingCreditsRefreshRate": 40000,
                "maxPriorityThrottlingCredits": 1000000,
                "syncThrottlingCreditsRefreshRate": 40000,
                "maxSyncThrottlingCredits": 1000000
            }
        },
        {
            "pattern": "/api/.*/entities/.*/_connections",
            "maxRequestsPerCluster": 20,
            "primary": {
                "priorityThrottlingCreditsRefreshRate": 40000,
                "maxPriorityThrottlingCredits": 1000000,
                "syncThrottlingCreditsRefreshRate": 40000,
                "maxSyncThrottlingCredits": 1000000
            }
        }
    ]

The match quality attributes are missing on some entities

This error indicates that some data has changed on an entity. A few other consequences can happen when the connector updates the entities in Reltio. The connector's operations related to match quality attributes are described as follows:
  1. Get match (on demand): The connector posts entities to DT with a crosswalk based on entity

    uri: DUNSNumber+entityUri(goldenId).

    After merging in CT, the entities have the DT crosswalk and values from matching responses.

  2. Batch+: The connector directly updates an entity in CT with match quality attributes when an entity does not have a DUNS number. Crosswalk values are DUNS Number.
    Note: When the entity already has the DUNS number, the DnB does not provide match quality attributes.
  3. On-demand enrichment: The connector updates entity on CT directly without match quality attributes in the DnB response. Crosswalk values are DUNS numbers.

Conclusions:

  1. The Get Match (on demand) and Batch+ enrichment for entities without DUNS will provide match quality attributes match that are involved in the operations. You must have an active mapping with match quality attributes included. The corresponding mappings were introduced in 2020.02.Batch+ on entities with DUNS number would not provide match quality attributes due to lack of information in sources.
  2. Enrichment (on demand) does not provide match quality. Moreover it erases match quality attributes and the data provided from the crosswalk value =DUNSNumber) assigned by Batch+. This is caused because of the entity updates from the same crosswalks.
  3. Presence of the Match quality attributes and irrelevant CC values.

When you know the customer tenant and want to find the respective data tenant

Use get profile by a tenant name endpoint. It will return the customer tenant, profile name, and the data tenant (if the data tenant exists).